A common problem our advisors are faced with every day is that users are not able to log in to their accounts. Either students forgot their password or something else does not work. If this is the case, please ask one of our advisors for help at one of our locations. In many cases it is sufficient to reset the password or user profile. It is only possible to reset the password after we have checked your identity, so please do not forget to bring your student ID!

Attention: We are not able to work on inquiries by mail!

account problem login logging in