A common problem our advisors face every day is users not being able to log in to their accounts. Most of the times, students forgot their password or something else does not work. If this is the case, please ask one of our advisors for help at one of our locations.

In many cases it is sufficient to reset the password or a user's profile. It is only possible to reset the password after we have checked your identity, so please do not forget to bring your student ID!

<WRAP info>Pease keep in mind: For security reasons, we will not send any passwords via mail! You will have to come to one of our helpdesks!

account problem login logging in